This role is a key member of the Operations team, working in a hybrid capacity between our Customer Support and Order Fulfilment teams to deliver exceptional customer service / experiences – respond to customer enquiries via phone, email, or chat in adherence to service level requirements and standardsThis role is based in our Brisbane office.Key ResponsibilitiesWork with external suppliers / authorities to ensure successful delivery of service requestsProactively escalate complex or outstanding items both internally and externally with suppliers, mitigating impacts to the business and customersAccurately document customer interactions and outcomes in internal systemsMeet individual and team performance targets, with a strong focus on customer satisfactionMaintain up-to-date knowledge of Dye & Durham products, services, and policiesContribute to a supportive and team-oriented environmentSkills, Knowledge & ExpertiseExperience within a customer service role or data entryThe ability to handle a high volume of customer requests within tight deadlines.Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.Excellent written and verbal communication skillsCompetent level of ability with Microsoft Office products and experience managing multiple systems desirableAbility to work autonomously in a collaborative team environmentDemonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfactionExperience using help desk management solutions (Zendesk, Jira, etc) highly desired, but not essentialAt Dye & Durham we strive to be visionaries!
As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning.
We offer a host of benefits including additional personal leave, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
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