Job Description
We are seeking a skilled IT professional to join our team as an Advanced Technical Support Specialist. This challenging role requires exceptional technical expertise, strong problem-solving skills, and excellent communication abilities.
The successful candidate will provide advanced support across hardware, software, networking, POS systems, Wi-Fi, and Microsoft 365 platforms. They will also be responsible for troubleshooting complex technical challenges, maintaining servers, Active Directory, Group Policy, Exchange Online, SharePoint, Teams, and business-critical applications.
In addition, they will look after our infrastructure by supporting firewalls, switches, wireless networks, WANs, VPNs, and phone systems. The ideal candidate will have a solid understanding of Windows Server, Active Directory, Microsoft 365, networking, virtualization (VMware, Hyper-V), and backup/recovery systems.
Key Responsibilities:
* Provide advanced technical support across various platforms.
* Troubleshoot complex technical issues.
* Maintain servers, Active Directory, and other critical applications.
* Support infrastructure including firewalls, switches, and wireless networks.
-----------------------------------
Requirements
To succeed in this role, you must possess the following qualifications:
* IT or Computer Science degree or equivalent experience.
* 3–5 years of IT support experience, system administration, and infrastructure management.
* Solid technical knowledge across Windows Server, Active Directory, Microsoft 365, networking, virtualisation (VMware, Hyper-V), and backup/recovery systems.
* Experience with firewalls, WANs, VPNs, IT Ticketing, and phone systems.
-----------------------------------
Benefits
This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization. You will have the chance to develop your skills, work on exciting projects, and collaborate with a talented team.
We are looking for someone who is passionate about technology, has excellent problem-solving skills, and can communicate effectively with stakeholders. If you are a motivated individual who is eager to take on new challenges, we encourage you to apply.