Events and Visitor Services Assistant page is loaded## Events and Visitor Services Assistantlocations: Ipswichtime type: Full timeposted on: Posted Todayjob requisition id: R36392**Park Events & Visitor Services Assistant****AVH Parks Ltd – part of Anglian Water Group (AWG)** ***Location: Alton Water* *Hours: Includes weekends & school holidays******Salary: from £28,000 per annum***AVH Parks Ltd manages 14 stunning parks across the region—including Rutland Water, Grafham Water, Alton Water and Pitsford Water—and we're looking for a dynamic **Park Events & Visitor Services Assistant** to help us create brilliant visitor experiences and spaces all year round.Alton water, located in Suffolk offers a range of exciting experiences for our visitors. You will become a key member of the visitor facing team, based on site at Alton Water**About the role**As a key member of our visitor-facing team, you'll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same.You'll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You'll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they wont ever forget. You won't be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park as to offer.This is a hands‐on, varied role perfect for someone who thrives in a busy customer‐focused environment and enjoys working outdoors.**What you'll be doing****Events & Activities*** Support the planning and delivery of an exciting calendar of park events* Lead small-scale activities, especially weekends and school holidays* Assist with large events* Report on visitor participation and activity performance**Marketing & Promotion*** Create engaging social media content and respond to customer enquiries* Use upselling techniques to promote park activities and offers* Dress and theme visitor centres and cafés to enhance seasonal appeal**Visitor Services & Customer Care*** Deliver exceptional customer service across all park touchpoints* Provide support on tills, car park systems, and general enquiries* Upsell products, activities and catering options**Meeting Room & Venue Support*** Coordinate meeting and conference bookings* Provide a warm welcome to delegates and ensure smooth on‐site delivery* Liaise with catering teams to meet bespoke requirements**General Administration*** Manage emails, bookings, systems and park technology* Support internal processes and assist park teams where needed**What we're looking for****Essential:*** Excellent customer service skills* Strong organisation and communication abilities* Proactive, solutions‐focused mindset* Confident using MS Windows and digital systems* Full driving licence**Desirable:*** Experience supporting events or activities* Social media content creation experience* First Aid certificate* Creative flair and passion for outdoor recreationWorking at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You'll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region.We'll support your development, encourage your ideas, and give you the freedom to make a real impact.If you're creative, energetic and excited about delivering memorable experiences in the great outdoors, we'd love to hear from you.*Apply now and help us Make Today Great for our visitors—every single day.*We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our .Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.#J-18808-Ljbffr