Service Advisor Job Description
We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers have a smooth and enjoyable experience.
Main Responsibilities:
* Provide ultimate customer service experience face-to-face
* Maintain regular contact with customers to provide updates
* Communicate with internal teams to ensure timely completion of vehicles
* Handle customer concerns and complaints promptly
* Offer accurate estimates for additional work or repairs
Requirements:
* Proven experience as a Service Advisor or in a customer-focused role
* Passion for delivering exceptional customer service
* Excellent verbal and written communication skills
* Ability to work independently and as part of a team
* Experience working with Key Performance Indicators (KPIs) and achieving targets
Benefits:
* Monthly bonuses based on department performance
* Optional company car with weekly Fuel Benefit Tax payable
* Factory training and development pathway
* Discounted health insurance rates
* Exclusive staff discounts on products and services