A premier hotel is seeking a Guest Service Agent to provide exceptional hospitality for guests, ensuring they feel welcome throughout their stay. Responsibilities include managing guest reservations, promoting hotel services and amenities, and sharing local attractions to enhance the guest experience.
About This Role
This is an exciting opportunity to join our team as a Guest Service Agent. If you have a passion for delivering exceptional customer service and a keen interest in hospitality, this could be the perfect role for you.
Key Responsibilities
* Manage guest reservations, including checking-in and checking-out of rooms
* Promote hotel services and amenities to enhance the guest experience
* Share knowledge of local attractions and activities with guests
* Provide assistance to guests with any queries or concerns
Requirements
To be successful in this role, you will need:
* Prior experience working in a hotel or similar environment
* Excellent communication and interpersonal skills
* The ability to work varied shifts, including nights and weekends
* A positive attitude and a passion for delivering exceptional customer service
What We Offer
We offer a competitive salary and benefits package, including:
* Ongoing training and development opportunities
* A supportive and dynamic work environment
* The chance to grow your career in a leading hotel operator