We are seeking a
Guest Service Agent
to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact, you will provide a warm welcome, handle guest inquiries, and ensure a seamless check-in and check-out process.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What You'll be doing
Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Uphold Hilton's high grooming and presentation standards.
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
What We're Looking For
Previous experience in a customer-focused role.
Strong communication and interpersonal skills.
A passion for hospitality and guest service.
Ability to remain calm, efficient, and organized in a fast-paced environment.
Strong attention to detail and the ability to multitask.
Competency in IT systems, with prior experience in cash handling.
Experience in Front Office, Concierge, or conflict resolution (preferred).
Benefits
Gain hands-on experience and mentorship from experienced chefs
Chef uniform provided and laundered
Access to industry-standard equipment and tools
Opportunities for career progression within our team
Team Member Travel Program: discounted hotel nights from $70 per night around the world with
GO HILTON
Excellent work environment and culture
Access to Hilton University training, offering more than **** learning programs
Career development planning and opportunities
*****% off Food and Beverages (subject to individual outlets)
Annual Leave: 4 weeks in additional to public holiday allocation
Discounted Bupa health cover
Year-round recognition
If you are passionate about hospitality, thrive in a dynamic environment, and love creating memorable guest experiences, apply now to join our
Hilton Adelaide team
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Be a part of Hilton Adelaide and help craft unforgettable dining experiences.
We Are Hilton
Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
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