2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Mind Base EducationHR Manager | L&D Manager | Certified Career Counselor (CCSP)The Regional Accommodation Coordinator will serve as the single, bilingual (Arabic/English) point of contact for all homestay and accommodation matters within their country. This role ensures high-quality student placements, rapid issue resolution, and comprehensive documentation—delivering a seamless experience for scholarship students and internal stakeholders alike.Key ResponsibilitiesAct as the primary contact for third-party homestay/accommodation providersMonitor adherence to agreed standards (safety, cultural alignment, infrastructure)Document service gaps or incidents and escalate to internal teams as neededOversee accurate matching of students to hosts based on profiles and preferencesMaintain up-to-date records of student addresses, host details, consent forms, and housing arrangementsProvide 24/7 phone/chat support for accommodation-related concerns, triaging urgent cases appropriatelyTriage and resolve incidents such as utilities failures, safety concerns, or emotional distressArrange temporary solutions (e.g., alternate hosts, short-term stays) for urgent casesLog each incident with actions taken and ensure timely follow-up to closureCollect and maintain key travel and visa data for every student in the regionFlag upcoming visa renewals 60 days in advance and coordinate renewal logistics with students and providersVerify airport-pickup arrangements and ticket bookings against internal recordsDocumentation & ReportingKeep the centralized accommodation tracker current (placements, incidents, resolutions, visa status)Produce monthly summary reports on student satisfaction, incident response times, and provider compliancePrepare well-organized documentation for audits or stakeholder reviewsQualifications & ExperienceBachelor’s degree in Hospitality Management, International Relations, Education, Social Work, or related field3–5 years in student services, accommodation management, international mobility, or related operationsNative or near-native fluency in Arabic and EnglishProficiency with CRM/tracker tools, Microsoft Workspace (or equivalent), and data reporting platformsCore Competencies & Soft SkillsCommunication & Relationship-Building- Empathetic listener with clear written and verbal skillsProblem-Solving & Resilience - Rapid triage under pressure and creative sourcing of interim solutionsCultural Sensitivity - Deep understanding of local norms and diverse student backgroundsStakeholder Management - Ability to negotiate and build trust with providers, teams, and familiesAttention to Detail - Accurate record-keeping and documentation for compliance and reportingSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHigher EducationReferrals increase your chances of interviewing at Mind Base Education by 2xSign in to set job alerts for “Housing Coordinator” roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 2 weeks agoHawthorn, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoEvents and Parents Association AdministratorMelbourne, Victoria, Australia 1 week agoProperty manager/Maintenance coordinatorDocklands, Victoria, Australia A$36.00-A$37.00 1 day agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 months agoCollingwood, Victoria, Australia A$44.37-A$45.53 2 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 month agoHawthorn, Victoria, Australia 1 month agoProjects Administrator Port Melbourne, VICPort Melbourne, Victoria, Australia 5 days agoConsultant (Housing) - Local Government (P657)Melbourne, Victoria, Australia 2 weeks agoSt Kilda, Victoria, Australia 1 month agoCampbellfield, Victoria, Australia 1 week agoCorporate Partnership and Volunteer CoordinatorMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 3 weeks agoContracts Administrator | National Head Contractor (Commercial Construction)Melbourne, Victoria, Australia A$110,000.00-A$140,000.00 1 week agoCommunity Housing Maintenance CoordinatorBlackburn, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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