Job Description
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Cultivate customer relationships and provide exceptional service to current/potential customers by utilizing in-depth knowledge of products, capabilities, and CRM processes.
The Customer Service Representative (CSR) is responsible for a full spectrum of customer service activities involved in the Quote to Cash process, including generating quotations, order processing, managing shipment schedules, expediting shipments, tracking, finding, and proposing alternative materials as necessary.
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Key Responsibilities:
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* Pre-order: prepare sales quotations using SAP systems and/or pricing tools, performing lead-time checks, and liaising with other functional teams to ensure customer enquiries are responded to promptly.
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* Work closely with customers and sales teams to develop a better understanding of our products and services in meeting customer needs.
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* Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
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* Order Management: process purchase orders, sample requests, and approved return requests and follow through until shipment.
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* Identify items with shipment schedules falling out of general lead-time and expedite proactively with Planners.
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* Monitor and follow up on shipment schedules to ensure timely delivery or pick-up as per incoterms of sale.
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* Setup regular weekly or bi-weekly calls with customers to review open backlogs, identify potential delivery push-backs, and discuss/resolve any open issues or concerns.
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* Process rebates claims and stock returns approved by Product Line Management.
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* Support quality and warranty processes where required.
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* Participate actively in ongoing product, process, systems, and business skills training.
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* Provide support and backup assistance to peers.
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* Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors, and maintain them over time.
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Required Skills and Qualifications
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* Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
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* Knowledge or experience with SAP systems preferred.
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* Excellent communication skills and good telephone etiquette.
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* Pleasant personality with a passion for service excellence.
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* Strong team player who can adapt to fast-paced and dynamic environments.
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Benefits
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CommScope is an Equal Opportunity Employer, committed to delivering connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology, enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.
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If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next, come connect to your future at CommScope.
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Why Choose Us?
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We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a commitment to diversity and inclusion. Join us and be part of a team that makes a difference in people's lives.
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How to Apply
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Learn how to prepare yourself for the next steps in our hiring process by visiting our website. We look forward to receiving your application!
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