As a Home Lending Professional, you will play a pivotal role in guiding customers through their home buying journey.
* Key to your success is the ability to build strong, lasting relationships with customers and business partners, demonstrating exceptional professionalism, trust, and confidence in every interaction.
* You will be responsible for identifying and understanding customer objectives and goals, employing effective questioning techniques and referring complex financial needs to specialists when necessary.
* Ensuring customer applications are compliant and delegated security checks are conducted diligently is also a key aspect of this role.
* A deep understanding and knowledge of product features, processes, and policies will enable you to lead lending interviews with confidence, facilitate customer retention, identify further financial needs, and resolve queries or complaints in a timely and effective manner.
* Dealing with internal and external customers to deliver an exceptional customer experience, while understanding market trends and economic changes impacting customers and the Group, will be crucial.