Administration Officer - Referrals and Front Reception
Apply now Job no: 503576
Work type: Permanent
Location: South Brisbane
Categories: Administration
About the role
Mater Health Brisbane is looking for an Administration Officer to join theReferral Management and Front Reception team This permanent full time will be based at our South Brisbane campus.Shifts will be between 7am – 6pm on a rotating roster, Monday - Friday.
* Providing Exceptional Customer Service to patient and clients
* Providing administrative support to clinical and medical staff
* Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures, maintaining accurate, current and accessible files, including maintenance of records of relevant meetings and discussions
* Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of the senior management
* Provide administrative assistance to other senior staff and others as requested
* Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
* Maintaining and meeting multiple KPI's daily
* Support staff training
About you
To be successful in this role, you will demonstrate:
* Experienced in providing medical administration support
* Highly developed time management and organisational skills
* Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems)
* Excellent customer service and interpersonal communication skills
* Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
* Ability to be available for all shifts across a 5-day working week between the hours of 6am to 6:00pm
* Advanced IT skills in the Microsoft Office Suite, particularly Excel
* A positive attitude and approach to work with a commitment to excellent service and accuracy
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.
We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
* Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
* Grow your career with access to industry-leading training and professional development through Mater Education
* Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
* Access a range of health and wellbeing services with a corporate discount on private health insurance
* Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
* Stay active with unlimited access to discounted gyms via the Fitness Passport program
* Convenient, discounted on-site parking
* Enjoy great food with reduced prices at our campus cafés and coffee spots
* Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Sunday 10th August 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
Advertised: 28 Jul 2025 E. Australia Standard Time
Applications close: 10 Aug 2025 E. Australia Standard Time
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