Job Description:
This role involves providing the initial point of contact and resolution for technical requests related to software, hardware, systems, and services utilized by our organization.
* The successful candidate will possess effective questioning and negotiation skills to resolve customer problems and deliver a high-quality service.
About the Position:
This is a fixed-term appointment with two positions available: one until October 2026 and the other until December 2028.
Key Responsibilities:
* To provide technical support and assistance to customers via various communication channels.
* To analyze and resolve complex technical issues in a timely and efficient manner.
* To collaborate with internal teams to ensure seamless delivery of services.
Requirements:
* A relevant ICT certificate or degree, or equivalent experience.
* ITIL V3 Foundation Certificate is highly desirable.
* A minimum of two years' experience in a similar role is required.