Customer Service Representative
We are seeking a skilled and compassionate Customer Service Representative to join our team.
About the Role:
Be the first point of contact for all inbound calls, emails, and texts. Solve problems with empathy and speed. Smoothly hand over to specialists in the broader team when needed. Bring calm and confidence to families. Keep records tidy and accurate in our systems. Share ideas to make our service even better.
Data-Driven Problem Solving: Our ideal candidate will have experience in data-driven problem solving, utilizing tools like CRM systems or other customer relationship management software.
You Will Thrive If You Have:
* Empathy, warmth, and genuine care for families
* Creative freedom in a fun start-up environment (no corporate walls)
* Fulfilling work helping students thrive on their education journey
We offer above-market pay ($30/hour) access to wellbeing benefits (monthly allowance + EAP), personalised mentorship training feedback,