Medical Secretary - Dental Hospital
The closing date is 09 March 2026
The successful candidate will help to support other admin team members, working closely together to fulfil appropriate timescales of turnaround of workload in providing typing of clinical letters from audio transcriptions, locating and dealing with reports, filing of correspondence and meeting the administrative needs of the department, including opening and distributing post and answering telephone.
Main duties of the job
The successful candidate will help to support other admin team members, working closely together to fulfil appropriate timescales of turnaround of workload in providing typing of clinical letters from audio transcriptions, locating and dealing with reports, filing of correspondence and meeting the administrative needs of the department, including opening and distributing post and answering telephone.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Job responsibilities
* Type dictation from audio transcription of clinical correspondence and documentation.
* Ensure appropriate follow up arrangements/investigations are in place.
* Liaise with personal medical secretary of speciality accordingly.
* Mentor, train and supervise relevant junior staff as required.
* To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
* Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
* Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
* Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
* Take minutes of meetings, circulating to relevant groups.
* Attend appropriate training, meetings and education sessions when required.
* Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
* General office duties, including incoming and outgoing mail, e-mail, photocopying.
Person Specification
Qualifications
* Educated to GCSE/O Level standard/equivalent
* RSA/OCR Level II or equivalent
* Knowledge of medical terminology and secretarial procedures
Experience
* Excellent I.T. skills with knowledge and experience of all Microsoft office packages
* Experience working in an NHS office environment
* Current employee of a LAASP organisation
Skills
* Able to use own initiative and respond to new challenges
* Self motivated and able to work with limited supervision
* Manage/prioritise own workload
* Ability to accurately maintain computerised and manual filing/documentation system
* Ability to work as part of a team
* Ability to manage difficult/sensitive situations
* Ability and willingness to undertake further training as required
* Knowledge of internal PAS system
* Ability to supervise and motivate a team
* Excellent interpersonal and influencing skills
* Understanding of Trust internal policies as appropriate
Qualifications / Attributes
* Able to adopt flexible approach when required
* Ability to build and maintain good working relationships
Other
* Understanding of confidential nature of role and awareness of Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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