About this Role
As a Customer Service Apprentice within Dawsongroup Temperature Control Solutions, you will play a vital part in keeping our service operations running smoothly while building a long term career in customer service and asset rental. This customer service apprentice role is ideal for someone early in their career who enjoys helping people, staying organised, and learning how a busy service environment works.
* Acting as the first point of contact for incoming customer calls, handling queries professionally and promptly.
* Supporting the servicing department with administration relating to assets, breakdowns, and modification requests.
* Accurately recording information on internal systems to support service delivery and reporting.
* Working closely with service controllers, engineers, and customers to coordinate repairs and small refurbishment projects.
* Monitoring systems and highlighting anything that needs attention to the Service Manager.
About You
You do not need to have done this role before, what matters most is your attitude, curiosity, and willingness to learn. We are particularly keen to hear from people starting out, changing direction, or returning to work, even if you do not tick every box yet.
* Friendly and confident communicator who enjoys speaking with customers and colleagues.
* Organised with good attention to detail and a pride in doing things properly.
* Comfortable using basic computer systems and keen to develop your digital skills.
* Reliable, punctual, and open to feedback and development.
* A proactive mindset, you spot problems early and are not afraid to ask questions.
About Us
Dawsongroup has been in business since 1935 and a leader in asset rental since 1974, supporting customers with smarter asset strategies across the UK and beyond. Our Temperature Control Solutions division supports critical sectors by keeping assets reliable, compliant, and ready to perform.
* A well established and respected name in asset rental and temperature controlled solutions.
* Strong focus on safety, service quality, and doing the right thing.
* A business that invests in people, training, and long term careers.
* Values built around integrity, collaboration, and continuous improvement.
* Recently acquired by KKR to support long term growth.
* Operation across 11 countries with more than 32,000 assets.
* Award winning support and long-standing client partnerships.
* One of the UK's leading independent asset rental and contract hire businesses.
About Your Future
This apprenticeship is designed to give you a strong foundation, recognised qualifications, and real workplace experience that opens doors across Dawsongroup. With support, structure, and exposure to different teams, you can shape a future that suits your strengths.
* Funded apprenticeship training with distance learning support.
* Clear development pathways and opportunities to progress internally.
* Exposure to customer service, operations, and asset management.
* 25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.
* Wellbeing, mental health support, and benefits including life assurance and cycle to work
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you are unsure whether you meet every requirement, please consider applying anyway, potential and attitude matter to us.
If you want to build your career with an asset rental business that genuinely invests in people and development, this could be your next step. We believe our people are our greatest asset, and we would love to help you discover yours.
The Company
Dawsongroup tcs is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent, potential employees that want a career, not simply a job.
The Benefits
Support
Employee networks, mental health support and Wellbeing teams across the business to support you at work and outside work
Employee Participation Bonus Plan
Long term company performance related bonus for all employees
Progression
Nationwide and global progression opportunities
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