Overview
Healthcare Australia (HCA) is the leading healthcare recruitment solutions provider of nursing staff, aged/disability care workers and medical specialist placements in Australia with operations in every state and territory.
Role
As an Operations Consultant in our business you will have an important role to play, focusing on after-hours staffing solutions for our healthcare clients.
Responsibilities
- Efficiently respond to inbound calls and emails from our healthcare clients to help them fill evening and overnight shifts (e.g., a Nursing Manager within a hospital) – ensuring satisfaction and a seamless placement process through effective communication and customer service.
- Contact our nursing candidates to place them into these evening/overnight shifts, often at short notice.
- Ensure this process follows our required compliance (which we will train you on) and meets all legal and statutory requirements.
This role offers 4–5 shifts per week (minimum 30 hours) with a focus on afternoon and evening availability, 7 days per week. You’ll be part of a dedicated team that supports our healthcare clients with after-hours staffing needs (including weekends).
Your shift typically starts at 1:00 PM or 3:00 PM, so it’s important that you’re comfortable working exclusively during these times across a mix of weekdays and weekends.
About you
Working within a tight knit team of Recruiters and other Operational Consultants we are looking for:
- Strong customer service and relationship management skills – from experience in a commercial call centre, sales or recruitment environment; bonus points if this is from multi-site service businesses or within target-driven environments
- Great verbal communication skills as evidenced when we give you a call to discuss this role
- Positive attitude and ability to work in a fast-paced environment
- Experience in scheduling staff (desirable)
Any understanding of the healthcare, nursing, or aged care sectors will put you at an advantage.
Benefits
- Work Life Leave – 5 additional days off after 1 year, once annual leave is used
- Birthday leave – paid day off to celebrate your birthday
- Discount on BUPA Private Health Insurance – 7%
How to apply
To be part of a brand with heart – helping connect people to meaningful work in Australia, apply for a role with us today. If you have any questions, please contact Dimitri Maras at dimitri.maras@healthcareaustralia
At HCA we are committed to embracing diversity and providing a safe working workplace.
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📌 Operations Consultant (After Hours service) - casual
🏢 Healthcare Australia
📍 Mount Gambier