ActivIT systems is a steadily growing, and sustainable, IT service provider headquartered in Malaga, Western Australia, with a branch office in Devonport, Tasmania. We take care of IT and cybersecurity for small and medium business. We’ve been around since 2004, have a long list of loyal clients, and a hugely passionate team.
This role is eligible for our nine day fortnight programme (after 6 months tenure; more info on the News page of our website), which consists of full salary, alternate Mondays or Fridays off each fortnight, and no requirement to make up time anywhere.
We encourage people from all walks of life to apply, and have strong principles of diversity and inclusion across our team.
You have a friendly disposition and thrive when helping and supporting others. You love technology and love how it makes things better, and you have a desire to help people. You're happy visiting clients, working from the office, or working from home, and take a couple of steps extra to make sure the client is really happy.
You may be a uni student, a recent graduate, currently employed as helpdesk personnel from another company or MSP, a grizzled IT veteran who just want to keep it simple and deliver great customer service, or anything in between.
You learn lessons from mistakes, and have a mindset of continual improvement across not only the clients you work with, but with your workplace as well. You're not afraid to suggest better ways to perform tasks, nor ask questions on topics you're not strong on.
The role
Within this role you’ll be taking care of a wide variety of tasks within our help desk team. Day to day IT support, system builds, user accounts, software support, and exposure to first level cybersecurity incident response.
Whether your passion is networks, system admin, cybersecurity, or prefer desktop and end user support and Microsoft 365, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.
Responsibilities include:
Helpdesk support for triage & remediation of inbound requests – emails, calls, remote service
Deployment of new user accounts, new system builds, and day to day business as usual support
Administration and implementation of Microsoft 365, and other cloud services
Following our standard operating procedures and “rules of the game”
Time tracking and recording of work performed in our job system
Installing printers, PC’s, laptops, servers, and network devices for clients, and..
Having your teammates backs by being reliable.
To be considered for this role, you will have:
Demonstrated ability to learn new IT concepts and a demonstrated passion for this;
Good technical aptitude – you ‘get’ how technical things work;
Some experience providing IT support to a company, education institute, charity, association, home users (but not Mum & Dad);
CompTIA A+ certification or equivalent experience;
Operate with common sense and can problem solve issues autonomously.
Eligiblity to work in Australia
A Class C drivers license and your own reliable vehicle
A Western Australian police clearance certificate (or can obtain one)
A desire to deliver superb customer service and client satisfaction!
Maturity to work unsupervised, and take initiative
Experience with Microsoft 365 suite
A professional demeanour and personality, but still be fun and involved with the team around you
Great problem solving skills and able to think for yourself
Faultless attention to detail – dot the I’s and cross the T’s
Perspective – put yourself in the clients shoes and look at something from their angle
Friendly and polite phone manner and be a delight to talk to, and have a professional yet friendly email manner
Super reliability, punctuality, and commitment to making a difference within an awesome team!
A bit more about us ..
We/'ve a standardized tech stack, SOP's, SOE's, and ridiculously robust change management procedures.
We have bottomless freshly-ground espresso coffee, all manner of teas, an amazing Italian bakery down the road, a fresh office space with great aircon, ample free parking, Spotify & Sonos nearly everywhere, a cool staff café within the building where you can chill out during lunch or coffee breaks, hold informal meetings, read a book, and recharge your mind.
Unlock job insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an Information Technology Helpdesk Analyst?
- Do you have a current Australian driver/'s licence?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have customer service experience?
- How many years' experience do you have as a Microsoft 365 Administrator?
- How many years' experience do you have in the IT industry?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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