Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
The Revenue Audit Officer supports the Revenue team by ensuring the accuracy of customer transactions and profiles through account reviews as needed.
The primary focus is to identify, report, and correct discrepancies in customer details and transaction records promptly, facilitating a high-quality transition to a new resident management system, including data migration, within the specified timeframe.
Accountabilities:
General
Audit all historical resident data relevant to current billing, subsidy reconciliation, and data migration.
Assist the Revenue team with additional duties as required.
Resident Transaction Auditing
Audit historical transaction records, especially means-tested care fees.
Identify discrepancies between Medicare Payment Statements and Resident Billing Records.
Coordinate with the Department of Services Australia to resolve disputes.
Assist Revenue Officers and Compliance Officers with billing adjustments.
Resident Details Auditing
Audit resident details against residential agreements.
Identify errors, invalid data, or discrepancies.
Update details in compliance with aged care legislation regarding privacy and legal representatives.
Coordinate with administrators, managers, residents, and legal representatives to ensure accurate billing.
Debtor Aging Audits
Manage resident receipting and bank reconciliation.
Ensure payments are correctly allocated.
Maintain debtor aging reports to resolve discrepancies.
Reporting
Track audit progress across areas.
Generate reports for the Revenue Manager.
Records Management and Documentation
Document adjustments and provide explanations.
Maintain communication records related to account adjustments.
Qualifications:
Relevant tertiary qualifications or ongoing studies in accounting.
Experience / Knowledge:
Minimum 2+ years in a similar role.
Knowledge of aged care legislation related to billing and subsidies.
Administrative experience.
Proficiency in Word, Outlook, Excel.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
High confidentiality and professionalism.
Benefits:
Salary packaging options.
Flexible working environments.
Career development opportunities.
Employee benefits and discounts.
Employee Assistance Program.
Close to public transport and cafes.
Please note: The recruitment process involves a national police check.
This full-time position offers 38 hours/week with a salary range of $80,000 - $85,000 plus superannuation.
Apply now if you share our vision and values and want to contribute to transforming aged care.
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