IT Support Technician Role
We are seeking an IT support specialist to fill a key role within our team. The successful candidate will be responsible for delivering exceptional technical support services to our retail stores and Support Centre team.
Key Responsibilities:
* Provide first line technical support across POS systems, payment devices, laptops, printers, and networks.
* Troubleshoot and resolve complex technical issues in a timely manner.
* Log, prioritise, and escalate tickets ensuring seamless communication and resolution.
* Assist with hardware setup, configuration, and on site support when required.
* Maintain accurate documentation contributing to the IT knowledge base and supporting IT projects and rollouts.
* Rostered coverage aligned with retail store trading hours including participation in an on-call roster for out-of-hours support.
Required Skills & Qualifications:
* Certificate or Diploma in Information Technology or 1 to 2 years experience in a technical support role.
* Familiarity with Windows operating systems Microsoft Office hardware troubleshooting and basic networking.
* Strong communication skills with the ability to explain solutions clearly to non-technical users.
* Organised reliable and calm under pressure with the ability to manage multiple priorities.
* Enthusiasm for learning and building technical capability.
Experience with Active Directory Microsoft Azure or Microsoft Dynamics 365 is highly regarded but training and support will be provided.