**At Sulzer, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter, and more sustainable.**
**About the company**
Sulzer Australia is a global leader in repairing rotating equipment - electromechanical and pump services, retrofits, and repairs. We provide a challenging and rewarding work environment where diversity is valued as a key driver for success. We are currently seeking a passionate, driven, and motivated Account Manager to join our Cardiff Service Centre.
The Account Manager will be responsible for prospecting and developing a new customer base, whilst expanding and diversifying opportunities for the existing customer base in the designated area/region.
**Responsibilities**
- Carry out sales activities and develop specific customer strategic plans to maximize efficiency and sales opportunities in line with both the Company's technical capability and RES Australia's strategic plans.
- Manage an assigned region of select existing customers within the assigned market to maximize the RES business from these customers.
- Regular KPI review every quarter to assess and improve sales performance
- Provided detailed information to the RES Manager and/or SC Managers in the region to support the quotation process.
- Full utilization of CRM for customer opportunities, account details, developing and managing a reliable and accurate pipeline to estimate and meet Order Intake budget.
- Organize, participate in, and support all marketing and networking events.
- Other ad hoc duties as required.
**Contract Management**
- Escalation points for issues with Client; including management of client, keeping up to date on status, and resolving issues.
**Customer Relationship**
- Drive Customer satisfaction and retention through regular engagement and obtaining customer feedback.
**Leadership / Management**
- Work with relevant personnel to keep account activities, literature, and CRM database up to date.
- Provide appropriate reports to the business on sales activities and performance as required.
**Experience**
- Advantage coming from Trade qualifications in Electrical / Mechanical Engineering or related discipline.
- Previous experience within Energy, Power, Oil & Gas, Mechanical, Pumps, Electric Service, Turbine required
- 5+ Years' experience in sales/customer service roles.
- 5+ years experience with Electrical / Mechanical products.
- Intermediate level of experience in Microsoft Office packages and CRM databases
- Strong communication skills.
- High-level negotiation skills.
- High-level skills in time management.
- Ability to engage and work with others.
- Travel ~ >30% of time.
- Ability to quickly develop and interpret technical data
**Your benefits**
- Variety of work at service centre location and fieldwork
- Site allowances for fieldwork
- Technical training & development
- On-site car parking
- Employee Assistance Program
- Sulzer in motion Health and Wellbeing program
**Applications**
If you would like to join this reputable, global company then please submit your Cover Letter and Resume via the link below.
Applications will close at the company's discretion.
**Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.**
**83% of our employees recommend Sulzer as a good place to work - so come and join our story, starting today!