Retail sales & farm operations associate (waterloo corner)

About Madam Seafood is a premier destination for high-quality seafood, integrated with the Mark Lee Fish Farm based at Waterloo Corner, SA. We pride ourselves on delivering the freshest product to our customers—from our live tanks to our expertly prepared displays. We are a dynamic business that values quality, hygiene, and a seamless customer experience both in-store and online.

We are seeking a proactive, versatile individual who thrives in a fast-paced environment and is passionate about high-quality seafood and customer service. This role is ideal for someone who enjoys a \"hybrid\" workday that covers retail excellence, culinary preparation, live livestock care, and digital store management.

A Note on the Role: This can be a challenging role that requires multitasking and physical activity, but it offers a unique environment where you can learn a lot about the seafood industry, digital business, and livestock care. While the responsibilities are broad, you will be fully supported by other members of the team—we work together to ensure the store runs smoothly and our standards are met. No two days are the same, and every day will be interesting!

Even if you don't have experience with live seafood or specific POS systems, we provide comprehensive on-the-job training to ensure you are confident and successful in the role.

Role: Retail Sales & Operations Associate
Basis: Casual
Work Days: Generally Monday, Tuesday, Saturday, and Sunday
Shift Times: Generally 10:00 AM to 5:30 PM (Approx. 30 hours per week)
Reporting To: Assistant Manager

• Oyster Shucking: Learning to skillfully shuck oysters to order, ensuring quality and presentation for our customers.
• Simple Cooked Food Prep: Assisting with basic cooking tasks, including using the oven and trays to prepare simple seafood meals.
• Prep Area Management: Sanitizing cutting boards and ensuring cooked and raw items remain strictly separated.
• Live Tank Maintenance: Monitor oxygen, temperature, and livestock activity; top up tanks with conditioned water and ensure filtration systems are optimal.

• Customer Service: Greet customers promptly, handle live seafood with care, and provide advice on cooking, storage, and product origins.
• POS Management: Update the POS system with new products and pricing; ensure barcodes scan correctly.
• Online Store & Social Media: Monitor online orders and actively manage Facebook and Instagram by capturing photos/videos of fresh stock to engage our followers.

• Hygiene: Sanitise the prep area and counters; ensure the retail floor, toilets, and windows are kept pristine.
• Outdoor Care: Maintain the outdoor dining area; perform seasonal lawn watering (August to March) and regular lawn mowing to keep the seating area inviting.
• Closing Duties: Execute final temperature-logging for fridges/freezers and secure the facility at the end of the day.

• Experience: Previous experience in retail or hospitality is a plus, but not essential as we provide full training in seafood handling, simple cooking, and oyster shucking.
• Tech Savvy: Comfortable managing POS systems and using social media apps.
• Work Ethic: Reliable and self-motivated, especially when working weekend shifts. A willingness to perform both front-of-house service and essential outdoor maintenance (mowing).
• Safety Focus: Passionate about food safety standards and WHS compliance.

• Remuneration: Attractive hourly rate.
• Team Support: Work alongside a supportive team that assists with heavy tasks and operational needs.
• Training: Comprehensive on-the-job training provided (Oyster shucking, simple cooking, Live tank care, POS).
• Setting: Friendly and supportive team culture.
• Security: Opportunity for long-term job security.
• Facilities: On-site parking available.

If you want to join our dynamic team and contribute to our success, click Apply! A one-page cover sheet to introduce ourself is essential.

Casual

From $30.00 per hour

• Employee discount
• Free food

• Retail sales: 1 year (preferred)

• Full Driver Licence (required)

• Australia (required)

In person