Job Overview
This role revolves around delivering exceptional customer service, enhancing community access to library services, and engaging with customers of all ages. To excel in this position, one must be equipped with comprehensive knowledge and skills in operational library duties.
Key Responsibilities:
* Providing Outstanding Customer Service: Engage with customers professionally and respond promptly to their needs and concerns.
* Enhancing Community Access: Develop and implement strategies to improve community access to library services, fostering inclusivity and accessibility for diverse groups.
* Customer Engagement: Create a welcoming atmosphere that encourages customers to interact with the library, its services, and resources.
Requirements:
* ALIA Accredited Qualification: Possess a recognized qualification in librarianship or a related field that is ALIA accredited.
* Operational Library Experience: Have a proven track record in operational library duties, demonstrating expertise in providing customer-focused services and contributing to the efficient operation of library facilities.