Overview
We at YLY Solutions PTY LTD are seeking an experienced and detail-oriented ICT Support and Test Engineer to join our growing team. The role involves analysing, testing, and improving ICT systems, supporting end-users, and ensuring the reliability, efficiency, and quality of software and network systems. You will collaborate closely with developers, project managers, and technical teams to deliver high-performing ICT solutions tailored to business needs.
Benefits
* Supportive and collaborative team environment
* Opportunities for career growth and skill development
* Exposure to innovative projects and modern technologies
* Stable, long-term employment with a growing company
* Competitive salary based on skills and experience
* Positive workplace culture that values contribution and teamwork
About the Role
We at YLY Solutions PTY LTD are seeking an experienced and detail-oriented ICT Support and Test Engineer to join our growing team. The role involves analysing, testing, and improving ICT systems, supporting end-users, and ensuring the reliability, efficiency, and quality of software and network systems. You will collaborate closely with developers, project managers, and technical teams to deliver high-performing ICT solutions tailored to business needs.
Responsibilities
* Conduct system and quality audits to review performance, reliability, and compliance with standards.
* Analyse systems, data, and documentation to identify risks, variations, or areas for improvement.
* Monitor and maintain existing IT systems and infrastructure to ensure reliable and efficient operations.
* Recommend corrective actions and process improvements to maintain system efficiency and compliance.
* Assist end users with hardware and software issues, including desktops, laptops, mobile devices, and peripherals.
* Provide user support, technical guidance, and training on ICT applications and operational procedures both onsite and remotely
* Perform system setup reviews and recommend upgrades or strategies for future improvements.
* Liaise with users and management to ensure awareness of ICT standards, policies, and procedure to maintain and implement cybersecurity.
* Document IT systems, procedures, and support processes, ensuring accurate and accessible technical records.
Qualifications
* Bachelor's degree in Information Technology, Computer Science, Software Engineering, or related field (or equivalent).
* Minimum 2 years' experience in ICT support, testing, or system analysis.
* Strong knowledge of troubleshooting, testing, and quality assurance methods.
* Ability to diagnose and resolve hardware, software, and network issues.
* Strong communication and problem-solving skills.
* Exhibits strong customer service abilities and can effectively interact with individuals across all organisational levels
* Critical thinking when investigating appropriate solutions to suit business problems
About Company
YLY Solutions PTY LTD is a team of dedicated professionals driven by a shared commitment to excellence, innovation, and collaboration. We pride ourselves on delivering high-quality, client-focused solutions through meticulous attention to detail and forward-thinking approaches. Built on strong values of responsibility, service, and trust, we work closely with our clients to achieve outstanding results and long-term, mutually beneficial partnerships.
Work Type: Full time
Salary: $77000-95000
Job Publish: 04-03-2026
Job Expire: 03-04-2026
#J-18808-Ljbffr