Direct message the job poster from M&T; ResourcesWe are seeking a motivated and customer-focused Desktop Support Specialist to join our team on a professional services contract.
You will play a key role in supporting end users, resolving technical issues, and contributing to continuous improvement initiatives that enhance digital services across the organisation.What you'll be doing:Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.Supporting incident, problem, and service fulfilment management while driving continuous improvement initiatives.Adapting quickly to new technologies in a fast-changing environment.What we're looking for:Demonstrated experience in a Desktop Support or End-User Support role.Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.Proven ability to interpret and apply IT policies, principles, processes, and procedures.High-level communication skills with the ability to work effectively across teams and directly with end users.Strong customer-centric mindset with a focus on delivering value through digital services.Experience creating or updating work instructions/processes and assisting with team training.Ability to prioritise and execute service improvements aligned with business priorities.A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a teamOpportunity to be part of a high-performing, future-focused team.Work on meaningful initiatives that directly enhance the end-user digital experience.Be empowered to contribute to continuous service improvement.If you are a customer-centric Desktop Support Specialist with a passion for technology and problem-solving, we'd love to hear from you.
Apply now to be part of this exciting opportunity!
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