Role:
Holistic Healthcare Practice Administrator/Receptionist
Location:
Subiaco, Perth, WA - onsite
Employment Type:
Full-time (Monday to Friday, 9:00 AM – 5:00 PM)
Start Date:
February 16, 2025
Salary:
$65,000 (including superannuation)
Do you want to be part of an innovative, holistic wellbeing company doing things differently?
Oceanic Wellbeing integrates evidence-based clinical and allied health services for mind, body, and spirit, understanding that true health stems from achieving balance in your whole self. Our team of experienced practitioners is dedicated to delivering holistic healthcare in a welcoming and tranquil environment designed for healing, clarity, and transformation.
Located in a beautifully renovated federation house within the vibrant Subiaco community, Oceanic Wellbeing is an ocean-inspired sanctuary for healing and connection, featuring calming coastal interiors and compassionate, client-centred care. We welcome individuals of all ages and backgrounds and pride ourselves on fostering a non-judgmental and inclusive environment.
We're offering you...
* Discounted services with Oceanic Wellbeing practitioners to support your own wellbeing journey
* A beautiful, peaceful workplace in the heart of Subiaco
* A close-knit, supportive, and friendly team environment where collaboration and care extend to each other as much as to our clients
* Exposure to diverse areas of the business with room to grow into greater responsibility
The Role
We're looking for a personable, motivated, and organised Practise Administrator/Receptionist to join our growing team and help drive the success of our practice. This dynamic, hands-on role is perfect for someone with a foundation in administration who is eager to develop their organisational skills while making a real impact. As our valued team member, you'll be the heart of our practice; the first point of contact for clients, a trusted support to practitioners, and a key player in growing our community presence.
Key Responsibilities
Client Engagement & Conversion:
* Welcome clients warmly and create exceptional first impressions
* Handle enquiries with skill and care, converting calls and emails into confirmed bookings
* Proactively match clients with the most suitable practitioners based on their needs, availability, and service offering
* Build rapport quickly and confidently guide clients through the booking process
Day-to-Day Operations:
* Manage client bookings, referrals, practitioner scheduling, and communications
* Provide administrative support to the practitioner team
* Answer phone calls and emails with warmth, professionalism, and responsiveness
* Maintain a welcoming, clean, and calming practice environment
* Support the planning and coordination of practice events, workshops, and promotional campaigns
* Follow a social media calendar, monitor social media profiles, inbox and notifications across platforms
* Process service payments, Medicare/private health rebates, and invoicing
* Work collaboratively with leadership to optimise operations for the benefit of clients, practitioners, and the business
We're looking for someone who is...
* A natural people person with strong interpersonal skills and the ability to build trust and rapport quickly
* Persuasive and solutions-focused, able to confidently guide clients toward the right practitioner and secure bookings
* Highly organised, detail-oriented, and capable of juggling multiple priorities
* Comfortable with social media and able to maintain our online presence
* Tech-savvy and comfortable using digital tools (e.g., Cliniko, Healthengine, Canva, social media platforms)
* An excellent communicator, both written and verbal
* Passionate about holistic wellbeing and aligned with our values of compassion, integrity, and whole-person care
Experience & Skills
Essential:
* Previous experience in customer service, sales, client relations, or administrative roles (preferably in health, wellbeing, or service-based industries)
* Strong communication skills with a knack for turning enquiries into bookings
* Digital proficiency in office software and cloud-based tools
* Ability to work independently and responsively in an agile small business environment
Desirable:
* Experience with health booking/payment systems (e.g., Cliniko, Healthengine)
* Basic marketing support skills including social media content creation/posting, newsletter writing (Mailchimp), or promotional campaign support
* Understanding of Medicare billing and private health rebates