Overview
Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer‐obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) team!
AVS works directly with strategic Retail vendors to improve value, selection and convenience across their Amazon business. Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction.
We are seeking highly motivated Brand Analysts who will act as Strategic Account Managers, owning the client‐facing relationship with these supply partners and serving in an e‐commerce capacity to drive their success, including growing revenue, improving operational efficiencies, executing initiatives and driving traffic and conversion.
Key Job Responsibilities
* Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end‐customer experience in collaboration with other Amazon programs and teams.
* Execute tactical support requests for Vendor, such as issue troubleshooting, data reporting, supply chain and catalogue management; follow up and expedite resolution.
* Demonstrate excellent time‐management skills and the ability to work independently while using centralized resources and procedures.
* Build strong relationships with the Vendor; be a trusted advisor and the central contact for issues, questions, requests, escalations and concerns.
* Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.
* Teach Vendors how to be more successful on Amazon through training on Amazon tools and policies and by educating them on relevant growth opportunities in Amazon's ecosystem.
* Collaborate and explore innovative ways to identify and execute new product selection, brand management, promotional strategies, operational efficiencies and reporting analysis for your vendors.
* Work with varied stakeholders across AVS and wider Amazon teams such as Vendor and Category Managers, Instock, Finance, Operations, Marketing to drive best possible outcomes for your strategic vendors and customers.
* Lead planning and performance sessions with your strategic vendors and act as their main point of contact at Amazon.
Qualifications
* Natural appetite for learning and the ability to pick up new skills quickly.
* Strong analytical, relationship management and organizational skills.
* Focus on identifying problems and creating solutions.
* Exceptional communication skills and a proven track record of building positive working relationships.
* Drive to deliver results in an ambiguous environment, being detail‐oriented while thinking strategically to create compelling customer offers.
* Basic Qualification: In the final year of an undergraduate or postgraduate degree, or have completed a tertiary qualification in a relevant field within the last 2‐3 years. Must be able to commence the program by July 2026.
* Preferred Qualification: 0‐24 months of experience in consulting, finance, managing multiple stakeholders or working in data analytics (Excel, SQL, Tableau) with strong account or client relationship management skills.
Day in the Life
You will learn and use a wide range of skills across major functional areas: Vendor management, in‐stock management and content management, each contributing to driving traffic, conversion, and customer experience.
View more information and our Day in the Life of Brand Specialist videos here: https://www.youtube.com/watch?v=fYaySG_trNY
About The Team
The initial onboarding program (AVS Academy) includes an orientation week, senior‐leader networking, on‐site experience at the Fulfillment Centre, and a deep dive into Leadership Principles. The second week focuses on AVS functional training (Business Advice, Selection, Operational Excellence, Conversion and Traffic) to prepare graduates for the Brand Analyst role.
Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. If you need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.
Acknowledgement of Country
In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Company: Amazon Commercial Services Pty LtdJob ID: A3178509
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