Job Description
As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.
Working schedule: Monday- Friday: 8am to 4pm
Customer Focus
* Greet all visitors to facility in a timely, courteous, and professional manner.
* Work with internal teams around the country to deliver a seamless customer experience.
* Provide accurate advice and guidance on customer service requests and incidents.
Concierge
* Take telephone calls to facility from both internal and external customers.
* Assist with coordination of customer and company events and activities at facility.
* Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
* Conduct audits of critical facility stock and replenish levels as required.
Support
* Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
* Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
* Provide first level resolution where possible or elevate requests and incidents to the appropriate resolver group.
Qualifications
* Excellent customer service skills, both over-the-phone and face-to-face
* Highly developed interpersonal skills and communication skills, both written and verbal
* Well presented with a professional and efficient manner
* Strong time management skills with the ability to multitask
* Ability to work independently; be proactive, organised, and diligent
* Well-developed computer skills including MS Office Suite skills
* High attention to detail and accuracy, methodical, and task oriented
* Must be an Australian Citizen
What you bring
* Minimum of two years customer service experience preferred
* Previous experience working within a service desk, call centre, or concierge environment (desirable)
* Previous experience using ticketing/service management systems (desirable)
Additional Information
* Seize this exciting opportunity to join one of Australia's fastest growing companies and play a key contributing role in the future of AI and the digital economy
* Join an inclusive, diverse and values-driven working culture
* Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
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