Job Title: Technical Support Specialist
Job Overview:
This is an exciting opportunity to join our technical support team as a Software Support Specialist. You will be responsible for providing timely and effective software support to our clients, ensuring their issues are resolved efficiently.
Key Responsibilities:
* Log and classify support calls via internal systems.
* Replicate issues to facilitate troubleshooting.
* Liaise with customers to implement fixes and provide solutions.
* Monitor the support dashboard to escalate issues promptly.
* Contribute to process improvements in collaboration with Team Lead, Customer Services Manager, and Account Managers.
Essential Qualifications:
A minimum of Grade 12 education, complemented by 1-2 years of experience in software support.
Additional Requirements:
* Relevant IT qualification.
* Familiarity with QlikView and/or web-based software.
* Knowledge of IsoMetrix and/or integrated risk management systems.
Personal Attributes:
* Excellent communication skills.
* Strong problem-solving abilities.
* Team player mindset.
The Core Values that guide our work include:
* Own It
* Do the right thing
* Embrace Ideas
* Win together
* Think Beyond