About Us
We are a busy medical practice committed to delivering excellent patient care. We're looking for a friendly, organised team-player to support our doctors and medical staff, handle reception operations, and help implement process improvements.
Role & Responsibilities
* Serve as a key point of contact for patients — greeting, liaising, and assisting with enquiries.
* Support doctors and clinical staff with bookings, scheduling, and patient flow.
* Perform general reception and administrative duties (e.g. managing appointments, processing bookings, invoicing, payments, WorkCover/insurance queries, follow-ups, and health questionnaires).
* Help implement initiatives and improvements to streamline operations and enhance patient experience.
* Assist with account queries and escalate to the Practice Manager or Office Manager when needed.
What We're Looking For
* Experience working as a receptionist in a busy medical centre or healthcare setting is a plus.
* Strong multitasking, time-management and problem-solving skills.
* Good communication and interpersonal skills; friendly, courteous, and well-presented.
* Knowledge of Medicare procedures and billing/insurance processes.
* High-level computer literacy, including experience with medical software (e.g. Pracsoft, Medical Director, Best Practice — advantageous).
* A "can-do" attitude, professional demeanor and a commitment to customer service.
* This is a casual position, with an expected workload of approximately 15–20 hours per week. Availability to work on Saturdays is required.
Perks
* Competitive pay
* Convenient location with street parking
* Supportive, friendly team & workplace culture
* Casual flexibility & reasonable hours
* Opportunities to grow and develop
Job Type
Casual
Work Location
In person
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