Customer Service/Operations Manager - Mortgage Processing Add expected salary to your profile for insights.
We are seeking a full-time, permanent Customer Service/Operations Manager to lead a Mortgage Processing Hub.
This role will be responsible for managing operational service delivery and business for several clients by enabling, improving, and optimizing overall service delivery and customer experience.
The role operates in a fast-paced, deadline-driven environment and works collaboratively with HUB peers and management to ensure the delivery of service excellence.
About You: You have at least 5 years' experience in mortgage processing at a Team Leader or Manager level.
You are passionate about driving customer excellence.
You have demonstrated external stakeholder management and liaison skills (strong written and verbal communication).
You can map and streamline processes within a team to meet customer expectations and SLAs.
You have incident and escalation management experience.
You have the ability to train and develop a team, demonstrating leadership skills.
You live our values – teamwork, integrity, commitment, and service.
About us With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation.
We offer property risk insurance and premier mortgage processing services to our clients.
The First American Financial Corporation is a FORTUNE 500 company that traces its history to 1889.
We are a Certified Great Place to Work!
Our Vision To consistently provide the best customer experience through an engaged workforce committed to innovation, collaboration, and enduring relationships.
What We Offer Full training and coaching to ensure you succeed in your role.
A great team environment and culture where we celebrate milestones and achievements.
A range of staff benefits including discounted health insurance, annual flu vaccinations, and professional development opportunities, including internal career progression and support for external development, including paid study leave.
FMS is an equal opportunity employer.
We are committed to being an inclusive and diverse workplace and community.
We embrace individuals from various backgrounds and prioritize creating a safe workplace culture.
We do not discriminate based on legally protected attributes such as ethnicity, gender, sexuality, abilities, or others.
We can offer assistance or accommodations during the application process if required for accessibility reasons.
The successful candidate will be subject to background screening by our external third-party provider.
Acknowledgement of Country We acknowledge the Traditional Custodians of the land on which FMS operates throughout Australia and pay our respects to Elders past, present, and emerging.
We celebrate the diversity of Aboriginal and Torres Strait Islander people and their ongoing cultures and connections to lands, waters, and community.
Please note: A criminal and credit background check (including bankruptcy and debt consolidation checks) is required for this role.
How do your skills match this job?
Sign in and update your profile to get insights.
FMS commenced business in 2001.
Since that time, we have grown to be a premier mortgage processing and logistics company in Australia and New Zealand.
FMS has over 250 staff operating from every mainland city in Australia and from Auckland, New Zealand, ensuring we always have the right people in the right places with the right attitude.
On August 1, 2012, FMS entered a new phase with the acquisition of Perpetual Lenders Mortgage Services.
The combined entity now constitutes a powerhouse in logistics services to the financial industry, specializing in outsource mortgage processing services.
Source: this is an extract from the company's own website.
#J-18808-Ljbffr