We are seeking a friendly and experienced receptionist to join our team at our stunning riverfront hotel in Kangaroo Point. As a receptionist, you will be the face of our hotel, welcoming guests and ensuring they have an enjoyable stay.
About the Role:
This is a full-time position (9 days per fortnight), including one day each weekend. We are seeking someone who can commit to the role for a minimum of 12 months.
The ideal candidate will have prior experience as a receptionist in a 4–5 star hotel environment and a strong focus on delivering exceptional customer service. Basic skills in repairs and general maintenance are also required.
Core Responsibilities:
* Greet and welcome guests as they arrive
* Check guests in and out of the hotel
* Answer phone calls and respond to emails professionally
* Assist guests with inquiries and provide information about hotel services and amenities
* Make reservations and handle cancellations
* Process payments and maintain accurate records
* Prepare cleaners' roster and linen orders
* Perform basic repair and maintenance work as needed
* Carry out cleaning work as needed
Requirements:
* Previous experience as a receptionist in a 4-5 star hotel environment
* Excellent communication and customer service skills
* Ability to think quickly and solve problems promptly
* Knowledge of hotel reservation systems and procedures
* Proficiency in Microsoft Office
* Ability to work independently and as part of a team
* Basic handyman skills to assist with routine repair and maintenance tasks
* Commitment to a minimum 12-month tenure
What We Offer:
* Competitive salary
* A great work environment in a beautiful location
* Onsite accommodation available (either free or with a charge, depending on the arrangement)
* Sponsorship Visa available for the right candidate
If you have the necessary experience and skills, please submit your resume and a brief cover letter explaining why you would be a great fit for this role. We look forward to hearing from you
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
* Employee discount
Experience:
* hotel receptionist: 1 year (Required)
Language:
* Fluent English (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person