12 months initial contract with possible extensions.
Location: Brisbane
Bridge IT Engineering is seeking a Service Desk Officer to work for a large Queensland Government client.
Role Duties
* Experience providing excellent customer service to a diverse client base – QLD government experience an added benefit
* Experience with Ivanti Service Manager Service Desk software (or similar)
* Experience with Amazon Connect call management software (or similar)
* Experience supporting Apple and Android mobile devices using InTune company portal (or similar)
* Advanced communication skills in responding to clients with diverse backgrounds and varied professions. e.g. executives, scientists, field workers
* Experience in problem solving and troubleshooting techniques
* Good technical knowledge and ability to work within a dynamic team environment.
Essential Qualifications/Certifications/Skills
* Microsoft windows desktop and tablet operating systems
* Microsoft 365 product suite
* Citrix
* Data network communications
* Amazon Connect call centre software (or similar)
Highly Desirable Qualifications/Certifications/Skills
* Provide quality first point of contact for customers for ICT incidents and requests.
* Respond to requests and incidents following a defined process, including escalation procedures.
* Provide feedback on Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
* Use of InTune Company Portal and RSA SecurID tokens for mobility solutions.
* Mobile technologies (iPhone and iPad)
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