Quality Beekeeping Supplies (QBS) is a specialist beekeeping supply and manufacturing business.
We are seeking an experiencedRetail Manager (General)to take full day-to-day responsibility for the retail store, warehouse and customer operations.
This is ademanding, highly autonomous leadership role.
The Directors provide strategic and financial oversight butare not involved in daily management.
You will be theultimate operational decision-maker on site, responsible for the full commercial and operational performance of the retail store, wholesale operation and warehouse.
Key responsibilities
Retail & customer operations
Lead the daily retail function (in-store and online) and ensure high customer service standards
Provide specialised product advice on beekeeping equipment and machinery
Oversee after-sales support, warranty enquiries and customer follow-up
Inventory & warehouse management
Manage end-to-end stock control, including quality checks, warehousing, dispatch and stocktakes
Coordinate with suppliers and freight partners to maintain stock availability
Ensure accurate picking, packing and order fulfilment for retail and wholesale customers
People leadership
Supervise, train and roster retail, warehouse and after-sales staff
Conduct onboarding, performance discussions and development planning
Compliance & governance
Ensure compliance with WHS, retail, workplace relations and company procedures
Maintain accurate reporting, cash handling and internal audit standards
Machinery & product oversight (theoretical level)
(No mechanical or manufacturing duties required)
Oversee the beekeeping machinery product category and ensure staff provide accurate product guidance
Maintain strongtheoretical knowledgeof European industrial beekeeping machinery and equipment
Liaise with European suppliers and technical partners regarding product information, demonstrations and training
Supervise manufacturing-area safety and workflow at amanageriallevel (trained technical staff operate the machinery)
Essential skills & experience
Retail leadership
Minimum5 years' experiencein retail or operations management
Proven ability to run a busy store autonomously with full responsibility for daily operations
Strong background in inventory management, warehousing and customer service
Experience supervising teams, recruitment, rostering and performance management
Strong compliance understanding (WHS, retail laws, workplace relations)
Solid computer skills (POS, stock systems, Excel/ERP)
Specialist machinery & product knowledge
Minimum5 years' experiencewithindustrial beekeeping machinery and equipment sales, preferably European-made
Ability to explain high-capacity machinery used in commercial apiaries, including:
*************-frame extractors
Uncapping machines
Deboxers
Wax melters & wax-processing line concepts
Pumps & drive systems (e.g. INVT, WEG)
Strong product knowledge to guide customers
Understanding of machinery integration within commercial beekeeping workflows
Desirable
Experience in beekeeping supplies, hardware and machinery
Practical beekeeping insight
SME environment experience where the manager is the onsite authority
About the company
Quality Beekeeping Supplies is a leading Australian supplier of trusted, high-quality beekeeping equipment and machinery, supporting hobby and commercial beekeepers with reliable products and expert service.
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