At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full Time Position
* Location: Eveleigh with flexible work arrangements across NSW Department of Education Offices
* A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
* Competitive remuneration ranging from $113,574 to $125,720 plus super & annual leave loading.
The Department is seeking two experienced System Administrators to join the Edge Server Infrastructure team and the End User Desktop team. Both teams are responsible for delivering modern, scalable technology solutions across a highly complex and geographically distributed environment.
These roles are fundamental to the successful day-to-day operational delivery and ongoing health of several critical services. They are responsible for providing Level 2 operational support, resolving BAU incidents in line with defined SLA timeframes, and working closely with schools and cross-functional technical teams to maintain high levels of service availability, resilience, and performance.
Success in these roles requires technically capable and forward-thinking professionals with strong experience in edge infrastructure or desktop environments, a commitment to continuous service improvement, and the ability to apply analytical thinking to complex technical challenges.
Equally important is the ability to foster a positive and collaborative team culture, communicate clearly and confidently with stakeholders, and maintain a strong focus on delivering reliable technology services that directly support teaching and learning outcomes in every NSW public school classroom.
For further information please click here to view the role description
About you
* Strong customer service focus, with a proven commitment to maintaining service health, availability, and performance.
* Excellent communication and interpersonal skills, with the ability to build, manage, and sustain effective stakeholder relationships.
* Demonstrated experience delivering and supporting operational solutions across diverse and complex working environments.
* High technical proficiency in issue identification, troubleshooting, workflow prioritisation, and problem resolution.
* Skilled in documenting processes clearly and maintaining accurate, up-to-date technical documentation.
* Experience supporting End User computing devices and 2nd-level management systems, including Microsoft Intune, across large and complex environments.
* Technical expertise in edge servers, UPS infrastructure, and associated monitoring platforms such as SCOME.
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Idustry certification in relevant technologies or equivalent industry experience.
* Demonstrated understanding of and commitment to the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role along with addressing the following targeted questions:
* Describe how you would respond and manage a sudden spike in support tickets indicating an unexpected service outage within a system you are responsible for. Outline your troubleshooting steps, how you would collaborate with relevant teams and maintain progress visibility while managing the incident. Include you approach for process improvements aimed at preventing a similar issue from occurring in the future. (500 words)
* You have been asked to deploy a new technical edge solution across 500 remote schools that could impact up to 10,000 students. Describe your approach to planning and delivering this deployment. In your response, outline the processes, controls, and rationale you would apply to ensure the rollout is secure, compliant, maintains operational service availability, and results in no disruption to school operations. (500 words)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Thursday 26 March 2026 at 11:59pm.
For role enquiries please contact Garry Richards via
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.