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Customer service team leader

Canberra
beBeeManager
Customer Services agent
Posted: 19 August
Offer description

Job Description:

We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear.

We craft exclusive eyewear brands alongside esteemed licensed brands such as Tiffany & Co and CHANEL.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley and Ray-Ban.

Every day, our employees work towards a common mission to help people see more and be more.

We are an inclusive team-first company, our people are at the core of everything we do.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all.

At our company, we are passionate about opening eyes to the unseen.

As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.


Responsibilities:

* Support, coach, and motivate your team to meet and exceed store targets.
* Cultivate a culture of continuous improvement through coaching and training.
* Act as Store Manager when required.
* Deliver memorable customer service and exceptional product knowledge.
* Implement brand visual merchandising strategies and promotional changes.
* Create a safe working environment for your team and customers.


About You:

We are looking for someone with:

* Previous supervisory/leadership experience, ideally in a retail environment
* Proven experience meeting and exceeding sales targets/KPIs
* Exceptional time management and organisational skills
* Confidence to provide and improvement feedback to your team
* Ability to provide an exceptional customer experience

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