Location: Melbourne, Australia
Job Summary
The Artist & Promoter Relations Manager at Moshtix drives the success, retention, and strategic growth of Moshtix's portfolio of promoters and the artists they promote. The role delivers exceptional service to key promoters, proactively drives successful outcomes across primary and secondary markets, and influences promoters to place their events on Ticketmaster, Moshtix, and Universe venues throughout Australia and New Zealand.
Responsibilities
* Act as the primary point of contact for agreed promoter clients, providing operational support and strategic advice across national events.
* Ensure ticketing service delivery meets contractual obligations and manage key event information, including marketing, event builds, IT set‐up and on‐sale requirements.
* Maintain clear internal and external communication while ensuring compliance with internal documents, policies and procedures.
* Develop and grow relationships with existing and potential promoters, establishing a network of industry contacts and representing Moshtix at networking opportunities.
* Identify, propose and drive revenue growth opportunities to increase overall promoter ticket sales and event revenue using Moshtix's marketing, platform and product tools.
* Work with the GM and Client Success teams to grow ancillary revenue streams for Moshtix and promoters.
* Translate promoter needs into structured roadmap inputs to inform future product development.
* Behave in alignment with Moshtix and Ticketmaster values, participate in team activities and contribute positively to company culture.
Qualifications
Technical Skills Required
* Commercial portfolio management and contract renewal expertise
* Advanced negotiation and contract structuring capability
* Revenue forecasting, pipeline management and financial modelling proficiency
* Strategic account planning and commercial risk management
* Executive stakeholder management and influencing capability
* Ability to balance client outcomes with revenue performance and margin discipline
Expected Behavioural Traits
* Highly organised and outcomes‐driven, able to manage complex, fast‐moving workloads with discipline and focus.
* Calm and decisive under pressure, effectively navigating high‐stakes situations and multiple stakeholders.
* Commercially analytical with strong problem‐solving capability, using data and insight to inform decisions.
* Proactive and adaptable, demonstrating initiative, resilience and sound judgement in dynamic environments.
* Credible and influential communicator, leading through change with integrity and clarity while confronting issues constructively.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. We encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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