Front Office Supervisor – Voyages Indigenous Tourism Australia
Location: Yulara, NT – 20 minutes drive from Uluru.
We are seeking a
Front Office Supervisor
to work onsite at Ayers Rock Resort. The role involves leading the Front Office team, managing guest service agents, overseeing daily front-office operations and ensuring guest satisfaction.
Key Duties
Serve as an ambassador of the resort, welcoming guests upon arrival and bidding them farewell with kindness.
Process all check-ins and check-outs efficiently and accurately.
Ensure all hotel charges are accurately processed to guests' accounts, with pre-authorisations taken for each account.
Respond promptly and effectively to all guest inquiries, bookings and complaints – delivering a high standard of customer service.
Supervise the Front Office team and ensure that all processes are adhered to in line with department procedures.
Qualifications & Experience
Customer focused with strong conflict resolution skills.
Experience with Opera Cloud highly regarded.
Full Australian Driver's licence (automatic) preferred but not essential.
A National Criminal History Check is mandatory in the recruitment process.
Benefits
Discounted accommodation, competitive pay, resort discounts.
On-shift meals, relocation assistance payment up to $700.
Access to staff pool, gym, Residents Club, weekly activities.
Incentive and bonus program after a year of service (rental discounts, $700 vacation bonus, resort vouchers). Recognition of high-achieving team members.
Opportunity to explore the Red Centre and meet guests from around the globe.
Additional Information
Relocate to Ayers Rock Resort, NT for a once-in-a-lifetime experience.
Small town, big community feel with staff pool, gym and weekly activities.
Affordable accommodation, shift meals, resort discounts to cut cost of living.
Referrals increase your chances of interviewing at Voyages Indigenous Tourism Australia by 2x.
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