Job description
Agency Department of People, Sport and Culture Work unit NT Concession and Recognition
Job title Customer Care Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing commencing 09/01/2026
Salary $66,773 - $71,746 Location Palmerston
Position number 12160 RTF Closing 10/12/2025
Contact officer Alyson Cantamessa, Team Leader on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Provision of high-quality front counter customer support for the NT Concession Scheme and NT Seniors Recognition
Scheme and administrative support to the business unit, to ensure the timely and quality service delivery to members,
stakeholders of the Schemes.
Key duties and responsibilities
1. Provision of a front counter service to new and existing members, the general public and stakeholders of the Schemes.
2. Undertake compliance checks and provide timely receipting of completed applications and reimbursement requests to
the relevant Schemes for formal processing.
3. Provide general information and advice on the Schemes to a range of clientele and stakeholders.
4. Triage all incoming enquires and requests to support timely service delivery by the appropriate action area.
5. Undertake administrative tasks as required by the business unit to support the team's operations.
6. Compliance with defined service quality standards, work health and safety policies and procedures relating to the work
being undertaken in order to ensure high quality, safe services and workplace.
Selection criteria
Essential
1. Demonstrated customer and client service skills, including the ability to communicate and interact effectively with clients
who are aged, have a disability or are from diverse cultural backgrounds.
2. Ability to sustain quality customer service within a busy work environment where advice and information may need to
be repeated for multiple customers.
3. Demonstrated ability to complete data entry accurately and efficiently and the ability to maintain privacy and
confidentiality.
4. High level of administrative and computer skills or the ability to quickly acquire such skills, with experience using
Microsoft Office packages and databases, and the ability to learn new programs and processes quickly.
5. Demonstrated time management and organisational skills, with the ability to complete a high volume of tasks, and meet
deadlines, in a demanding work environment.
6. Demonstrated ability to work in a team environment and within a multidisciplinary setting.
Desirable
1. An understanding of the NT Concession Scheme and NT Seniors Recognition Scheme.
2. Customer service training.
Further information
The selected applicant must hold a current NT Working with Children Notice (Ochre Card) and undergo a criminal history
check (a criminal history will not exclude an applicant from this position unless it is a relevant criminal history).