Overview
Working from our Canberra client site, you'll collaborate closely with a small team to ensure seamless implementation of changes and releases, adhering to strict Defence policies and procedures.
Work options
* Must be an Australian Citizen.
* Mon to Fri - office hours.
Security Clearance Required for this role
* Must have at least Negative Vetting 1 (NV1) security clearance, NV2 preferred.
Key Responsibilities
* Prepare changes to meet operational requirements.
* Coordinate changes effectively across multiple vendors.
* Conduct governance activities in alignment with change and release processes.
* Ensure strict adherence to Defence change and release policies.
* Facilitate change reviews and approvals.
* Manage the forward schedule of change, mitigating scheduling conflicts.
* Identify and implement Continuous Service Improvements.
* Commit to adhering to Defence delivery methods and outcomes.
Secondary Role Functions
* Support incident, problem, and service request fulfillment processes.
Essential Criteria
* Self-motivated with a drive to achieve deliverables and positive outcomes.
* Excellent presentation, engagement, and communication skills (written and verbal).
* Ability to work both independently and collaboratively as part of a team with mínimal supervision.
Highly Desirable Skills and Experience
* ITIL V3 or V4 certification or understanding of ITIL processes.
* Understanding of how change and release management processes integrate with other ITIL processes.
* Familiarity with Defence ITSM processes.
* Hands-on experience with Service Manager or other service management tools.
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