SUMMARY: Responsible for ensuring the smooth daily operation of the Seven Sisters Restaurant.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
* Maintains the reservation book for restaurant including receiving calls, checking messages, and assisting walk-ins with special attention to Guest Service Standards.
* Ensures fair and equal flow of seating for Servers and Guests.
* Greets Guests and escorts Guests to their table and presents menus.
* Recommends wine, spirits, and other amenities to Guests.
* Works with the front and back of house staff to ensure Guest meals are produced in accordance with specifications and Guest requests.
* Assists Manager in achieving predetermined objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
* Follows up with Guest (post meal) regarding service and quality.
* Assists in ensuring that all service procedures/standards and safety procedures are followed.
* Uses tact and diplomacy to collect accurate information to resolve Guest conflicts.
* Communicates, leads and directs staff under the direction of the Manager.
* Adjusts ticket transactions such as, splitting and transferring checks in the absence of Seven Sisters Manager.
* Assists in service standards training and practical application.
* Assists with end of month inventory.
* Performs other duties as assigned.
Mandatory Requirements
* Must be at least 18 years old.
* Must possess a high school diploma, G.E.D. or equivalent.
* Experience in fine dining and/or Food and Beverage preferred.
* Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of current certification.
* Must have excellent communication skills with a strong emphasis on guest services.
* Must have ability to effectively interact with internal and external Guests.
* Must have strong knowledge of spirits/wine.
* Must have ability to learn and operate point-of-sale system.
* Must be able to obtain a valid gaming license.
* Must be able to pass a mandatory drug test.
* Must provide evidence of employment eligibility in the U.S.
* Must be able to communicate proficiently in English.
Physical Demands
* Must be physically able to perform all job requirements.
* Must be able to lift at least 25 pounds and occasionally more with assistance.
Work Environment
* Must be able to work in a non-smoke free environment.
* Must be able to work in a noisy environment.
* Must be able to work all shifts, weekends, holidays, and special events