Leading the future of reproductive care
At Monash IVF we're trying to change the way society thinks and acts in relation to their fertility. We're removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone's chance of having a family.
That's why it's so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.
Monash IVF Group values each and every one of our employees.
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits.
* Your professional growth truly matters to us - we're dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.
* We deeply care about our employees' physical and mental well‐being, as well as work‐life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!
* As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments.
* As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential.
About the role:
The Group Head of Operations plays a critical leadership role within Monash IVF Group, providing strategic and operational oversight across our national network of IVF Clinics and Day Hospital Units. This position ensures the consistent delivery of high‐quality services, operational excellence, and a best‐in‐class patient experience.
In this role, you will lead a team of Regional Managers and be accountable for driving operational performance, regulatory compliance, patient care standards, and workforce capability across all Monash IVF Group sites.
Operating at both strategic and operational levels, the Group Head of Operations translates organisational goals into practical outcomes, fostering a culture of compassionate care and continuous improvement. This role is key to ensuring our clinics operate efficiently, safely, and in alignment with organisational priorities and regulatory requirements - ultimately contributing to exceptional patient outcomes and the ongoing success and growth of the Monash IVF Group.
Whilst our Head Office is based in Cremorne, VIC, we welcome applications from candidates across Australia. The role will require interstate travel across our national network of clinics.
Reporting to the Chief Operating Officer, your responsibilities will include:
* Providing strategic leadership to Regional Managers, ensuring they are equipped and empowered to deliver strong financial performance and achieve state‐level operational goals.
* Translating organisational strategy into meaningful direction for Regional Managers and teams, ensuring clarity, alignment, and shared ownership of priorities.
* Championing a culture of compassionate, patient‐centred care, ensuring consistent and positive patient experiences nationwide.
* Overseeing operational performance, resource utilisation, and financial stewardship across all states.
* Providing leadership oversight for major transformation initiatives, including digital uplift and new service integrations, ensuring teams understand their roles and deliver outcomes aligned to organisational objectives.
* Driving compliance with regulatory, accreditation, and organisational standards across all clinical and operational environments.
* Fostering continuous improvement, innovation, and a strong organisational culture aligned to Monash IVF Group's values and goals.
Ideally you will bring the role:
You will be an experienced operational leader with a strong foundation in managing complex, multi‐site environments - ideally within the healthcare industry. Your ability to lead through influence, build trusted relationships, and drive high‐performance outcomes will set you up for success. Bringing emotional intelligence, strategic insight, and operational rigour, you will thrive in a role that requires sophisticated stakeholder engagement, sound judgement, and a commitment to patient‐centred excellence.
* 5+ years' experience in operational management or a comparable leadership role.
* Demonstrated expertise in healthcare operations, ideally within complex or multi‐site environments.
* Ability to lead, coach, and collaborate effectively across multidisciplinary teams.
* Highly developed interpersonal and communication skills, with confidence engaging at all organisational levels.
* Strong emotional intelligence and proven ability to build and sustain trusted professional relationships.
* Capability to navigate difficult conversations with integrity, respect, and openness.
* Strong influencing skills, with the ability to align diverse stakeholders within a complex organisational setting.
* A results‐driven mindset with a track record of improving operational performance and enhancing patient experience.
* Advanced problem‐solving capability, with sound judgement in addressing operational challenges and supporting strategic priorities.
* Competence with Microsoft Office and familiarity with Monash IVF Group systems (or an ability to quickly learn similar platforms).
Why work with us?
At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state‐of‐the‐art facilities provide an inspiring environment where cutting‐edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work‐life balance, while still being a part of a vibrant and fun team.
This is more than just a job - it's an opportunity to join a dynamic and supportive environment. If you're passionate about people and ready to make an impact, we'd love to hear from you!
If you're ready to join the brave leaders of reproductive care, please apply now.
Closing Date: Thursday 2 April 2026 (Unless filled prior)
Lara Shmidel
People and Culture Business Partner
lara.shmidel@monashivfgroup.com
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