Joining the Metcash Family
At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
About the Opportunity
We are looking to hire a Marketing Coordinator (12 months Fix-term Contract) to support and coordinate the planning, administration, delivery, ongoing improvement, and successful growth of IHG’s Loyalty program and also support the administration and successful delivery of IHG’s loyalty marketing program and initiatives – across disciplines including but not limited to digital, email and sms marketing.
In this Role
1. Liaise with key stakeholders to grow, promote and enhance IHG’s Loyalty program, campaigns and initiatives.
2. Oversee the loyalty and digital communications with team, state offices and stores, to deliver maximum engagement and increase both online and in-store sales
3. Assist the loyalty team to coordinate, build and execute promotional email and SMS communications and tactics through the administration and ‘hands on’ delivery via internal communications platforms within set timeframes with highest level of accuracy and attention to detail
4. Collaborate with key stakeholders to attain all content and information to produce communications.
5. Development of marketing materials to support loyalty programs
6. Support the gathering and presentation of key insights, to stores and business to help make better business decisions, including producing and updating regular campaign, monthly and ad hoc reporting as requested by Loyalty Manager.
7. Support new stores onboarding onto loyalty and manage end to end experience with key stakeholders and ensure stores are onboarded within agreed timelines
8. Work with the wider Digital, Brand, Merchandise & Promotions teams, as required, to contribute to the success of key digital marketing initiatives and promotions
9. Provide various administrative support to loyalty team and key stakeholder as required in execution of loyalty operations and optimising marketing processes and systems, wherever required
10. Be the primary contact and collaborate with the Customer Service team with all training requirements and assist with customer queries and escalations.
You’re Likely a Match If
Recent graduate in Digital Marketing related discipline, and/or experience with some of the below:
11. Experience in Loyalty and/or CRM programs, tools and techniques
12. Experience in planning and implementing digital communications
13. Experience in managing social media presence
14. Experience with website CMS or eCommerce platforms
15. Experience with reporting tools and analysing databases (preferable but not essential)
16. Excellent written and oral communication and presentation skills
17. Intermediate to advanced skills with one or more Email marketing platforms
18. Ability to liaise cross-functionally with multiple stakeholders
Life at Metcash
Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!
An abundance of learning, development, and career growth opportunities.
Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.
⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023
Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, “Our Local”.