Department of Customer Service
Reference number
req49046
Occupation
Administration and Clerical
Work type
Full-Time
Location
Sydney City
Salary Information
$ $ Super + Leave Loading
Closing date
19 February 2026 at 10:00am
Support Officer – Operations
* Employment: 2 x Ongoing - 35 hour working week
* Location: Hybrid and Flexible working arrangements - office location is flexible across our NSW office location is Lithgow, Gosford, Maitland, Parramatta and Wollongong
* Salary: Clerk grade 3/4 $84,659 - $92,701
* Applications close: 19th of February 2026 at 10am
The Support Officer role sits within Revenue NSW – Operational Support division. We are the state's principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
We operate in a fast paced, high volume processing environment where accuracy and attention to detail are essential. Your energy, commitment and passion for teamwork will be a valuable addition to a high performing operational team
About the role
As the Support Officer you will:
* Ensure customer data is validated and kept current to prevent data errors supporting accurate, lawful issuing processes
* Provide excellent customer service to internal and external stakeholders through written and verbal communication
* Support high volume administrative and processing tasks, pivoting as volumes or priorities change
* Work autonomously while meeting processing targets and being part of a team
About You
To be successful in this position you will:
* Experience in a high-volume processing role, with an ability work within a semi-scheduled environment
* The ability to deliver multiple customer service activities and services in line with business needs
* Proven ability in providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment
* Excellent written and verbal communication skills.
* The ability to follow complex knowledge management processes.
You are an excellent communicator, with a strong commitment to achieving results, exceptional customer service and strong attention to detail. You are comfortable and confident to navigate various operating systems, conversations, displaying resilience and courage.
Our teams operating hours are primarily 7am – 7pm, Monday to Friday and team members work in a semi-scheduled environment to support the team and our customers across this span of hours. Whilst hybrid working options are available, all roles must be worked 'principally' from an approved office location.
For role-related queries, please contact Elizabeth Sparks at
Working at DCS
* 35-hour working week, with opportunities for flex leave where additional hours are worked
* Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations (subject to approval and availability)
* Learning tools are available for ongoing professional development
* Health and wellbeing programs
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here
How to apply
Please attach your updated resume (maximum 5 pages) and cover letter (maximum 1 page) addressing the two targeted questions below and how you meet the skills and experience of this role.
* Demonstrated excellent written and verbal communication skills and the ability to work in a virtual team environment
* Demonstrated experience working in a fast paced, high volume processing environment where accuracy and attention to detail are critical?"
Who we are
By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.
DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.
From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.
We are here to help
Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please
If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Rashmi Sinha on CUSTOM.CONTACT.PHONE or at
If you are successful in progressing through the application process, you may be asked to an interview and additional assessments.
Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.
Visit our Careers site to about us and our colleagues.
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Rashmi Sinha via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 19th of February 2026 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process