Who We Are – Viridian Financial Group
Viridian Financial Group was established in 2015 by a team who understood the life changing power of financial advice. Viridian now has over 450 professionals empowering clients and advice firms across Australia through Financial Advice, Lending, Investments and Digital Solutions.
We are united in purpose, and our strength lies in working together to deliver expert guidance tailored to meet the ever‑changing needs of our clients' and the advice industry.
About the Role
We are seeking an experienced and reliable on‑site IT Support Technician to provide physical support for end‑user devices, meeting room technology, and asset lifecycle tasks. This role is critical in supporting IT operations in the Melbourne office and reducing the workload on senior infrastructure staff by taking ownership of physical and front‑line technical responsibilities that cannot be managed remotely.
Key Responsibilities
1. Device Build and Asset Management
* Perform imaging, software installation, configuration, and updates for Windows laptops and desktops.
* Install and configure standard applications (Chrome, Edge, Adobe, etc.).
* Maintain accurate records in the asset management system and complete device allocation forms.
* Perform periodic inventory audits (e.g., old equipment stocktake for disposal/vendor evaluation).
2. End‑User Physical Support
* Provide Level 1–2 desktop support for local users, including troubleshooting software, hardware, and peripheral issues.
* Provide desk‑side assistance for setups, replacements, and urgent user incidents.
* Liaise with senior IT and remote team members for escalation and coordination.
3. Meeting Room and AV Support
* Assist with setup, testing, and issue resolution of screens, wireless dongles, and AV equipment.
4. Vendor Coordination and Logistics
* Coordinate hardware deliveries, rack installations, and assist in physical office moves.
* Provide hands‑on support for IT relocations and cable patching under senior direction.
5. General IT Support & Incident Handling
* Be the local point of contact when other site contacts are unavailable.
* Assist with simple troubleshooting of networking and connectivity issues.
* Follow up with MSPs on incidents requiring local verification or testing.
Working at Viridian
In 2022, the firm achieved B Corp status with a B Impact score of 99.4 and in 2025 was recertified, increasing that score to 151. Viridian has been recognised as one "Best for the World" in the Workers Impact category, placing Viridian in the top 5% score by putting in place exemplary employee‑friendly practices, such as ownership opportunities, job flexibility, and fair‑chance hiring policies.
Benefits
* Unique and generous leave benefits, such as Birthday Leave, Wellness Day, 13‑week's Primary Careers Leave and the ability to purchase additional Annual Leave.
* Flexible work options with the ability to work from home.
* Participation in our Viridian Team Community Program.
* Discounted Medibank Corporate Health Cover.
* Employee Assistance providing free and confidential counselling services to all employees and their families.
Knowledge, Skills & Experience
Education and Experience
* Certificate/Diploma or higher in Information Technology or related field.
* 2+ years in Level 1–2 desktop support roles.
* Experience supporting in‑office hardware and meeting room tech in a corporate environment.
Technical Proficiency
* Experience with Windows 11, Office 365, and basic AD user management.
* Strong understanding of laptop/desktop hardware, peripheral setup, and device imaging.
* Exposure to collaboration platforms and meeting room technology.
* Basic understanding of networking concepts (IP, DNS, Wi‑Fi troubleshooting).
Soft Skills
* Customer focus: Professional, proactive, and responsive approach to user support.
* Time management: Ability to work independently, prioritise and follow through without supervision.
* Teamwork: Works well with remote team members and vendors.
* Attention to detail: Especially with asset tracking, installations, and system updates.
To Apply
We warmly welcome candidates who meet the above points under "knowledge, skills & experience" to apply.
Please note, this position will require a Police Check. Applicants must be legally entitled to work in Australia.
Expiration Notice
This advert will close Wednesday 14th January 2026; however, as the business will be on Christmas shutdown from 22nd December 2025 to 5th January 2026, shortlisting may not take place until mid January 2026.
Commitment to Diversity & Inclusion
At Viridian, we believe in the strength of diversity and the power of inclusion. We celebrate the unique contributions of every individual, regardless of their background, culture, nationality, or ability. We cultivate an environment where everyone feels valued, respected, and empowered to thrive. We especially encourage Aboriginal and Torres Strait Islander people, along with individuals from all cultural backgrounds and those with disabilities, to apply and join our team in contributing to our shared success.
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