The Museum of Australian Democracy (MoAD) at Old Parliament House is located inside a heritage-listed building that was once home to Australia's Parliament (1927 to 1988).
True to our building’s original brief, we provide a ‘people’s place’, where big ideas are explored.
The position of Museum Experience Officer, in the Museum Experience team, is responsible for providing high quality customer service and the delivery of engaging programs to a diverse public.
The position is the first point of contact for visitors, responsible for providing information on the Museum and its events and programs, as well as cloaking services, Point-of-Sale (POS) services, and other reception duties.
The role requires the ability to learn, develop, and deliver public programs and presentations and involves long periods of standing and moving throughout the Museum.
Weekend work, as well as public holidays, is required by the role.
The key duties of the position include:
Under the general supervision of the Volunteers and Museum Experience Supervisors, this position will:
• Provide high quality interactions with museum visitors, including entry management, providing information about the Museum, and promoting programs, retail services and telephone calls.
• Provide services for the operation of the Museum’s retail shop.
• Assist in the development of and provide the facilitation and support of a range of public programs, tours, events, and activities. Occasional after-hours work may be required.
• Assist in providing direction to volunteers and help to facilitate the museum’s volunteer program.
• In association with other museum teams, support compliance with agency security and heritage requirements, and monitor exhibition functionality.
• Develop productive working relationships with colleagues, volunteers and other stakeholders that add value to service delivery.
• Provide general support to the Museum Experience team and management, including assisting with project work and gathering visitor feedback.
Eligibility
To be eligible for this position at MoAD, applicants must:
• be an Australian Citizen; and
• have a security clearance or be willing to undertake the process to obtain a baseline clearance (after commencement); and
• have, or be willing to undertake the process to obtain, a Working with Vulnerable People registration; and
• be willing to provide identity documents and undergo an identity pre-employment check through a Document Verification Service, if you are deemed to be the successful candidate.
Notes
Weekend, Public Holiday and Occasional afterhours work required.
This is an Ongoing opportunity
Suitable candidates may be placed in a merit pool from this selection process and the pool may be used to fill similar ongoing or non-ongoing roles. Non-ongoing vacancies filled from a merit pool may be offered as a specified term.