Overview
We’re looking for a dynamic Operations Team Leader to join our Rockhampton Regional Service Centre, providing critical operational and technical support to the Regional Service Centre Manager. In this fast-paced leadership role, you'll manage day-to-day frontline operations, lead and support a dedicated team, and take charge of complex and sensitive case files involving disputes, claims, compliance, and licensing. As the last line of escalation before the RSCM, you’ll be a key problem-solver, relationship builder, and performance driver — ensuring high-quality, customer-focused outcomes every step of the way. If you\'re ready to lead with impact and make a real difference in your region, we want to hear from you.
Key Outcomes And Accountabilities
- Provide operational and technical support to the Regional Service Centre Manager (RSCM).
- Deliver high-quality customer service to consumers, internal clients, stakeholders, and industry groups across multiple channels.
- Manage or support complex and sensitive matters, including disputes, claims, compliance, and licensing.
- Lead and support the team, monitor performance, close feedback loops, and identify gaps in operational knowledge and delivery.
- Act as the final point of escalation for complex operational matters prior to RSCM involvement.
- Assist with industry engagement, promotional and educational activities as required.
- Champion and model QBCC\'s core values to ensure consistent, customer-focused service delivery.
Candidate Attributes
- Substantial knowledge of building and construction industry and ability to apply this to matters whilst operating, applying and comprehending contemporary building standards, practices, legislation and codes.
- High level, operational guidance and resource management skills supported by a record of achievement in delivering high quality performance outcomes.
- High level communication, interpersonal, negotiation and mediation skills with a proven ability to develop strategic and cooperative relationships.
- Formulate and deliver high quality responses in relation to complex or sensitive issues that may in a political context, and provide advice at a senior level.
Please refer to the Position Description for further Key Outcomes and Accountabilities.
How To Apply
Please submit:
- Your current resume, a brief cover letter (maximum 2 pages) outlining:
- Why you are interested in this role
- How your skills, knowledge, and experience align with the Candidate Attributes
Occupational group: Administration
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📌 Operations Team Leader
🏢 Queensland Government
📍 Rockhampton Regional