Job Summary
This role is responsible for leading the daily operations of a premium retail boutique, ensuring exceptional customer experiences and strong commercial outcomes. You will manage team performance, drive sales targets and oversee operational efficiency. The position plays a key role in achieving business objectives through leadership and strategic store management.
Key Responsibilities
* Lead daily store operations to ensure high performance and service standards
* Drive sales performance against KPIs and business targets
* Recruit, train and coach team members to support development
* Manage staffing, workloads and team performance outcomes
* Oversee inventory management and stock optimisation
* Coordinate in-store and external events and promotions
* Monitor operational expenses and identify improvement opportunities
* Ensure compliance with retail policies, procedures and standards
* Deliver accurate and timely processing of stock and customer orders
Required Qualifications
* Minimum five years retail management experience
* Bachelor's degree in Retail, Fashion or related field preferred
* Proven track record achieving sales targets
* Ability to work evenings and weekends
Skills & Competencies
* Strong leadership and team development capability
* Excellent communication and interpersonal skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong customer service and relationship‐building skills
* Commercial awareness and business acumen
* Problem‐solving and decision‐making capability
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