Job Opportunity: Service and Maintenance Technician
Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.
We design, supply, and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.
As a key member of the Technical Services team for both Mackay and Moranbah, you will be responsible for service, maintenance, integration, testing, and support of radio communications systems and related technologies for the region. You'll provide both field and workshop-based technical support, engage directly with clients, and contribute to building a high-performance, agile team environment providing first-class customer service across both branches.
Key Responsibilities:
* Execute maintenance and service work across radio networks, CCTV, PAGA, telephony, and IP networks.
* Support system integration, planning, design, implementation, and evaluation activities.
* Contribute to product acceptance, reporting non-conformances, and implementing corrective actions.
* Perform repairs, programming, testing, and code plug maintenance for radio equipment.
* Liaise with clients to deliver high-quality service and build strong long-term relationships.
* Participate in planned/unplanned works and after-hours roster commitments.
* Attend toolbox meetings and ensure technicians have the correct information, materials, and tools.
* Maintain technical records, procedures, and PMI schedules.
* Mentor apprentices and junior technicians, supporting ongoing training and capability development.
* Assist other branch teams with technical input for RFIs, bids, and tenders.
* Prepare documentation for implementation plans, site surveys, and internal/external reports.
* Support coordination of workshop activities including rack builds and system testing.
* Supervise apprentices/trainees as required.
* Provide site support to meet national team resource demands.
* Collaborate with technical teams across multiple branches and communicate resource needs.
* Provide feedback to management for technical services performance reviews.