Join to apply for the Customer Support Team Lead role at Henry Schein One Asia Pacific
Join to apply for the Customer Support Team Lead role at Henry Schein One Asia Pacific
At Henry Schein One, we believe in transforming dental practices through innovative software solutions and exceptional support. We're on the lookout for a driven and experienced Software Support Team Leader to join our dynamic Melbourne-based support team.
About the Role
In this pivotal role, you'll be responsible for leading a team of software support professionals across the APAC region, ensuring an outstanding customer experience while achieving key support metrics. You'll play a hands-on role in managing day-to-day operations, driving team development, and responding to critical incidents.
Key Responsibilities
* Leading, mentoring, and developing a high-performing support team.
* Managing team performance to meet and exceed KPIs across case resolution, call quality, and customer satisfaction.
* Handling critical incident escalations and working closely with internal development and implementation teams.
* Overseeing resource management, ticket allocation, and backlog resolution.
* Ensuring a high standard of call quality, knowledge base usage, and accurate CRM records.
* Coaching the team through continuous feedback, training, and performance appraisals.
* Supporting cross-functional collaboration with sales, customer success, and implementation teams.
What we're looking for
* 3–5+ years of experience in customer service, with at least 1–2 years in a team leadership or supervisory capacity.
* Demonstrated success in managing and motivating technical support or help desk teams.
* Strong communication, people leadership, and organisational skills.
* A customer-first mindset with a keen focus on continuous improvement.
* Solid technical aptitude and hands-on experience with CRM systems and the Microsoft Office suite.
* Knowledge of the healthcare or dental software market is a bonus — but not essential
Why Join Us?
* Be part of a global leader in dental software solutions.
* Work in a collaborative and supportive team environment.
* Opportunity to make a real impact on customer satisfaction and business success.
* Competitive salary and benefits package.
We're a global leader in healthcare technology, with a strong local presence and a people-first culture. At Henry Schein One, you'll join a company that genuinely cares — about its team, its customers, and the impact we make on everyday healthcare providers.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
Referrals increase your chances of interviewing at Henry Schein One Asia Pacific by 2x
Get notified about new Customer Support Team Lead jobs in South Yarra, Victoria, Australia.
Melbourne, Victoria, Australia 1 month ago
Docklands, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 5 days ago
Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago
Melbourne, Victoria, Australia 3 hours ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Docklands, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$74,360.00-A$74,360.00 1 month ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Abbotsford, Victoria, Australia A$55,000.00-A$60,000.00 2 days ago
South Melbourne, Victoria, Australia 1 week ago
Coordinator Customer Support - Melbourne
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Coordinator Customer Support - Melbourne
Melbourne, Victoria, Australia 2 months ago
Dandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Cremorne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Dandenong South, Victoria, Australia 5 days ago
Customer Service Coordinator - HospEquip
Melbourne, Victoria, Australia 2 weeks ago
Southbank, Victoria, Australia 3 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 20 hours ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr