Job Title
We are seeking a Customer Service Team Lead to drive growth and success.
* A leading pest control company in Townsville seeks a Customer Service Team Leader.
* Responsibilities include managing team performance, resolving customer issues, and maintaining records.
Key Responsibilities:
* Team Performance Management: Manage team performance by setting goals, monitoring progress, and providing feedback.
* Customer Issue Resolution: Resolve customer issues promptly and professionally.
* Record Maintenance: Maintain accurate and up-to-date records of customer interactions and team performance.
Requirements:
* Bachelor's degree in Business Administration or related field.
* At least 3 years of experience in customer service or team leadership.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and meet deadlines.
Benefits:
* Ongoing training and development opportunities.
* Competitive salary and benefits package.
* Opportunities for career advancement.