Customer Experience Specialist Role Overview
We are seeking a Sales Consultant to join our retail team in Hobart.
Key Responsibilities:
* Provide customized solutions for customers to enhance their telecommunications experience.
* Empower customers by identifying the products and services they need.
* Meet sales targets and Key Performance Indicators (KPIs) while maintaining excellent customer service.
* Develop knowledge on cutting-edge technology and gadgets to provide expert advice to customers.
* Build strong relationships with customers, colleagues, and stakeholders.
* Work collaboratively as part of a fast-paced, busy retail environment.
What We Offer:
* Continuous training to enhance skills and support career growth.
* Team performance-related commission with guaranteed pay for the first two months.
* Discounts across hundreds of brands and partners.
* Exclusive Telstra SIM card and access to company benefits.
* Opportunity to work in a target-driven environment with a supportive team.
* Sixteen weeks paid parental leave for primary and secondary carers.
Requirements:
* Ability to build connections with various new and existing customers.
* Drive to reach and exceed sales targets and KPIs.
* Experience in a customer-facing role.
* Willingness to learn and grow within the role and beyond.
* Comfortable working in a fast-paced, busy retail environment.
About Us:
Telstra is a leading Australian brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We prioritize creating a welcoming and inclusive community where everyone is respected, valued, and celebrated.